JOHN P SMITH

2313 C SPRINGHOUSE LN AUGUSTA, GA 30907 (336) 213 3253 armyman25bravo@yahoo.com

 

Objective:

Seeking a challenging IT Helpdesk Management/Systems Admin position, in a dynamic team-oriented environment, with a leading organization in the IT field.

 

Summary of Qualifications

•              Department of Defense Secret clearance

•             CompTIA Security +

•              Microsoft Certified IT Professional (MCITP) Windows 7 Enterprise Desktop Support Technician

•              Over five and one half years experience as a Help desk technician at the Battalion level

•              Understanding of staging computers and creating users in Active Directory

•              Familiar with Base-lining Automated Information Systems (AIS) utilizing Department of Defense standardized Windows Vista/7 images

•              Extensive experience in Windows XP/Vista/7, Windows Server 2003 for file and print server purposes

•          Experience with Assurance Vulnerability Alerts (IAVA)

•              Use of the Remedy ticket system for problem escalation and resolution

•              Use and editing of MS SharePoint Server

Education

•              BA in Information Technology Management with Trident University online, 36 credit hours completed.

United States Army School of Information Technology, Fort Gordon GA

•              Information Systems Operator-Analyst, 25B

Training and studies included telecommunication and network infrastructure related courses.  Such courses are Cisco Certified Network Associate (CCNA); Security, A+ and N+ hardware and software; Firewalls and border security.

JOHN P SMITH

2313 C SPRINGHOUSE LN AUGUSTA, GA 30907 (336) 213 3253 armyman25bravo@yahoo.com

 

Professional Experience                    

 

Information Systems Specialist                                                                                                 

April 2008 - Present

67th Expeditionary Signal Battalion, U.S. Army

Ft. Gordon, GA             

 

•              Information Assurance Security Officer (IASO) management of 250 Local Network users, including base-lining computers and domain staging; user account creation and any local computer problems.  Regulated and performs under DoD 8570-1M directive. 

•              Performed troubleshooting for hardware including imaging hard drives and data storage and retrieval.  Remediated software problems on such programs as ApproveIt, Tumbleweed, Microsoft Outlook and user accounts in Active Directory for local area network (LAN). Problem escalation resulted in continual submission and successful closure of Remedy tickets monthly. 

•              Primary support technician of printers attached locally and over the network, ensured users could successfully print over the LAN.  Staging computer names in Active Directory, network interface card (NIC) configuration, hardware driver assignment.

•              Army Training and Certification Tracking System (ATCTS) manager; Tracking users Information Assurance (IA) mandatory requirements on the Department of Defense local domain.  Ensured IA compliance across organization; enforcing Operational Security, and Information Security training for network personnel. 

•              Maintained computer systems via Remote Desktop installing Windows Update patches on a weekly basis; performed troubleshooting procedures, set up user accounts, kept records of serial numbers, IP addresses, and usernames, in a Microsoft Excel spreadsheet for full accountability of information system equipment.

•              Setting up tactical LAN networks, and tactical Information Systems support centers, Setup and Ticket submission for VoIP phones, Configuring, troubleshooting, and training users in the use of MS Office 2007

•            Completed updates to the Battalion website including picture albums, bio changes, contact info.